The Help Desk is staffed during the hours posted below. During this time there is a minimum of one student consultant available to assist with computer (personal and studio) issues and printing problems.

Spring 2008 Schedule

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
		Haejung 11-1:00 PM	Aaron 10-1	Charla 9:30-1 PM
Andre' 1-3:15 PM	Charla 12-3pm	Andre' 1-3:15 PM	Charla 1-3pm		Charla 1-4 PM	Haejung 2-5 PM
Haejung 6:30-9:30 PM	Aaron 3-8pm

If you need your computer setup to print to Archnet, please make an appointment with us. Please note, we only support PCs running Windows XP Pro and OS 10.0+ on Macintosh. You can purchase the upgrades to these operating systems at the UW Computer Bookstore.

Frequently Asked Questions
1. How do I add money to my archnet account in order to print?
2. Help! I sent a job to the plotter but it never printed! How do I get money put back on my account?
3. How do I upload a file to my UW (dante) email account?
4. How do I download a file from my UW (dante) email account?
5. The plotter is out of black ink!! It is a weekend and I need to plot. What do I do?
6. I just got a brand new PC/Macintosh! How do I set it up so I can print to Archnet?
7. What is the UWICK cd and why do I need it?
8. I forgot my password and my account is locked out. What do I do?
9. My question isn't answered here. What do I do?

1. How do I add money to my archnet account in order to print?
Bring a check to the Dean's Office in Gould Hall (room 224). The check should be made payable to "The University of Washington."

2. Help! I sent a job to the plotter but it never printed! How do I get money put back on my account?
Email archnet@u.washington.edu and tell us what happened. Or come see us during Help Desk hours.

3. How do I upload a file to my UW (dante) email account?
If you are on a Macintosh, open the application "Fugu" which is available in the Applications folder on the hard drive or is the fish icon on the dock.
 a. In the "Connect to:" window type dante.u.washington.edu
 b. In the "Username" window type your archnet username.
 c. Leave "Port" and "Directory" blank and hit connect.
 d. You will then be prompted to enter your password. Enter your myUW/dante e-mail password, NOT your archnet password.
 e. To upload a file, simply drag it into the window with your dante files.

If you are on a PC, open the application "Secure File Transfer" which may be called "SSH FTP - Dante" and is located in the "Internet Applications" folder under the start menu.
 a. Hit "Quick Connect" and make sure you are connecting to dante.u.washington.edu
 b. In the "username" window type in your archnet username.
 c. Hit connect.
 d. You will be prompted to enter your password. Enter your myUW/dante e-mail password, NOT your archnet password.
 e. To upload a file, drag it into the window with your dante file.

4. How do I download a file from my UW (dante) email account?
If you are on a Macintosh, open the application "Fugu" which is available in the Applications folder on the hard drive or is the fish icon on the dock.
 a. In the "Connect to:" window type dante.u.washington.edu
 b. In the "Username" window type your archnet username.
 c. Leave "Port" and "Directory" blank and hit connect.
 d. You will then be prompted to enter your password. Enter your myUW/dante e-mail password, NOT your archnet password.
 e. To download a file, simply drag it from the window on the right (your dante files) into the window on the left (local files).

If you are on a PC, open the application "Secure File Transfer" which may be called "SSH FTP - Dante" and is located in the "Internet Applications" folder under the start menu.
 a. Hit "Quick Connect" and make sure you are connecting to dante.u.washington.edu
 b. In the "username" window type in your archnet username.
 c. Hit connect.
 d. You will be prompted to enter your password. Enter your myUW/dante e-mail password, NOT your archnet password.
 e. To download a file, simply drag it from the window on the right (your dante files) into the window on the left (local files).

5. The plotter is out of black ink!! It is a weekend and I need to plot. What do I do?
Please email us at archnet@u.washington.edu.

6. I just got a brand new PC/Macintosh! How do I set it up so I can print to Archnet?
Please make an appointment or come by during helpdesk hours.

7. What is the UWICK cd and why do I need it?
The UWICK (University of Washington Internet Connectivity Kit) contains software such as Internet Explorer, Secure File Transfer (SFTP or Fugu), and secure terminal (for using Pine), virus scan software, Adobe Reader and Stuffit Expander. This software is important if you are planning on using the internet.

You can purchase it for $1 from the UW Computer Bookstore OR you can just download the software from UW Computing.

8. I forgot my password and my account is locked out. What do I do?
Come to the Help Desk during our hours (see above) or email archnet@u.washington.edu. Please provide us with your dante userID and your full name.

9. My question isn't answered here. What do I do?
Come to the Help Desk during our hours (see above) or email archnet@u.washington.edu.